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Front Office Services

The best way to reduce denials is to catch them before they happen. IKS provides strategic solutions to help ensure that the right steps are taken prior to a service being rendered, including: scheduling, eligibility verification, and pre-certification tasks. These servcies allow the care-givers to plan and schedule hours more efficiently and reduce financial risk of denials while maximizing & expediting collections.

Our services include the following:

The IKS Pre-Certification supports our Benefits Eligibility Verification, by obtaining required referrals and authorization for specific services as required by the patients’ health insurance plans.

The Pre-Certification Team provides protocols to ensure that patient services requiring pre-certification are clearly identified during the benefits eligibility process. These protocols provide consistent and accurate completion of all pre-certification requirements prior to a service being rendered to help ensure complete payment by the payer . By transferring these time-consuming tasks to IKS results in greater accuracy in identifying pre-certification requirements, a decrease in denials for non-authorized care, and increased revenue.

The Solution also provides more time for the provider’s front desk staff to focus on other patient focused tasks such as time of service payments, financial counseling, and scheduling follow-up appointments.

Benefits

  • Lower denial instances with insurance companies results in quicker payment
  • Proper pre-certification prior to service ensures payment & reduces bad debt