Inventurus helps national rehabilitation services provider by taking leadership in RCM and increasing revenues in short time span.

Customer Profile:
The customer is a leading provider of occupational, physical and speech rehabilitation services. With more than 600 facilities across 30 states supported by 1800 providers, eight billing centers, four billing systems, the organization was dependent on numerous processes to provide its services.

Customer issues:
At the time of engagement, the customer was facing serious issues, which included among others, multiple ownership and lack of specialized teams. Their processes worked intermittently and were backed by a weak AR strategy.

Working in tandem with Inventurus, the customer drew up a list of requirements such as:

• Single practice management platform
• Consolidated billing centers
• Cost reduction
• Process efficiency
• Customized dashboards
• Enterprise level reporting
• Knowledge retention

Inventurus Solution

Inventurus proposed a comprehensive plan, which would introduce single ownership and dedicated payer teams. A smart work order strategy was set up, with special projects to address global issues. Inventurus worked closely with the customer to implement a tremendously successful practice management software program (EPM).

• Inventurus implemented EPM at 639 clinics across 31 states running on four systems
• Inventurus utilized the 10 clinic pilot phase to demonstrate smooth functioning of EPM
• Customer and software vendor benefitted from maximum utilization and feedback on end-to-end application
• The Inventurus team managed RCM operations, transition and implementation simultaneously across geographies
• Upon implementation, Inventurus right-sized staff to run revenue cycle for less

Team composition:
Inventurus set up a dedicated team to manage the EPM implementation. The team included project managers, business analysts, system administrators and trainers.

Customer benefits:
Inventurus took leadership of the project and rose to the challenge by delivering unprecedented results in a short time span. Revenue rose by over 25% on like-on-like charges, and brought about a considerable reduction in billing, AR and payment postage slippage.

The engagement with Inventurus brought about visibility across revenue cycle on collections through operational metrics, reporting and dashboard. In fact, the net collections increased to 106% within the first 60 days, and the customer witnessed a historically low employee turnover. The benefits to the customer were tremendous:

• Reduced DSO and driving cost reductions
• Advanced customized data analytics capabilities to “slice and dice” data
• Integration of Enterprise level reporting
• Easy access to leadership and delivery teams to key metrics
• Security of patient data

At the end of the engagement, under the leadership of the Inventurus team, AR fell by $3.7 million in 10 months, the lowest over a 15 month period.